Contact Us
At BetRegal, we're committed to providing you with the best possible support experience. Our team is here to help you with any questions or concerns you may have about our services.
Customer Support Availability
Our customer support team is available Monday through Sunday from 08:00 AM to 10:00 PM GMT (excluding bank holidays). You can contact us via live chat, email, or phone during these hours for assistance.
Live Chat Support
You can initiate a live chat with our support team by clicking on the "Live Chat" button located at the bottom right corner of your screen. Our friendly agents will be happy to assist you with any questions or issues you may have.
Email Support
If you prefer to email us, please use it for all general inquiries and support requests. We'll respond to your email as soon as possible during our operating hours.
Help Centre Access
Our comprehensive Help Centre is available 24/7 for your convenience. You can access it by clicking on the "Help" tab at the top of your screen, where you'll find a wide range of articles and guides covering various topics related to our services.
FAQ References
For quick answers to common questions, please refer to our Frequently Asked Questions (FAQ) section within our Help Centre. We regularly update this section with new information and clarification on existing policies and procedures.
Verification or Account-Help Support
If you need assistance with account-related issues such as verification, lost passwords, or self-exclusion, please contact our dedicated team via email.
Responsible Gambling Assistance
At BetRegal, we take responsible gambling seriously. If you're concerned about your betting habits or if someone you know is affected by problem gambling, please reach out to us directly through our support channels for confidential assistance.
Technical Support
For technical issues related to our platform, please contact our dedicated Technical Support team via email.
Complaint or Dispute Guidance
In the unlikely event of a dispute, we have an internal complaints procedure in place. Please refer to our Help Centre for more information on how to escalate your issue and seek resolution.
Communication Response Expectations
We strive to respond to all inquiries within 24 hours during our operating hours. In case of high volume or technical issues, response times may vary, but we appreciate your patience and understanding in these situations.
Account-Security Assistance
For any account-security-related concerns or questions, please reach out to us directly via email.
Mobile and Desktop Support Accessibility
Our platform is designed to be accessible across various devices and browsers. If you experience difficulties accessing our services due to compatibility issues, please contact our technical support team for assistance.
Multilingual Support
Although most of our support interactions are conducted in English, we strive to accommodate users with diverse language requirements whenever possible. Please feel free to request multilingual support through our live chat or email channels if necessary.
Preferred Contact Methods
We kindly suggest choosing the support channel that best suits your issue for efficient and effective assistance:
Please note that our general operating hours may vary on special occasions or bank holidays. We appreciate your understanding in such situations.
We're committed to continually improving our support processes to better serve you, so please let us know how we can do this by sharing your feedback with us!
